Use-of-force (UOF) incidents are among the most scrutinized and sensitive events in any correctional setting. Whether it’s a hands-on restraint or deployment of chemical agents, these situations demand a communications strategy that is deliberate, timely, and respectful of all involved.
When handled poorly, the narrative surrounding a UOF incident can undermine public trust, inflame tensions, and impact staff morale. When handled well, communication can reinforce accountability, transparency, and trust in leadership.
3 Key Principles for Communicating UOF Incidents
1. Clarity Over Complexity
Your initial statement should be clear and free of jargon. Avoid technical language that may confuse or mislead the public.
Example:
Instead of “an inmate initiated a physical altercation requiring the use of Level III restraint measures,” say:
“An inmate assaulted staff, and force was used to regain control. No serious injuries were reported.”
2. Consistency Across Channels
Make sure all internal and external communications are aligned. What you tell staff, family members, the media, and leadership should match in tone and content.
Avoid leaks by issuing internal briefings as close to public statements as possible. Consistency builds credibility.
3. Control Through Process, Not Silence
Saying “no comment” doesn’t protect you — it fuels speculation. Instead, explain the process:
“This incident is under administrative review in accordance with our use-of-force policy. Once the investigation concludes, a summary will be made available.”
Bonus Tip: Prepare Staff First
If a body-worn camera video or report is going to be released, inform staff first. Help them understand what will be made public and why. Staff who feel blindsided are more likely to speak off-record or disengage.
Final Word
Use-of-force incidents don’t just test your security protocols — they test your communications system. If your messaging isn’t clear, consistent, and calm, you risk losing control of the story.
Need help building UOF messaging templates or training your staff?
PDR Strategies can help develop your incident communication protocols, including review statements, public response templates, and media-ready leadership coaching.